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Your daily dose of doggy goodness!
Every day, we celebrate our shared love of dogs and hopefully brighten your day. Enjoy!
Dog(s) of the Day:
Missy!
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Meme of the day: Every day!
88% resolved. 22% stayed loyal. What went wrong?
That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.
Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.
Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.
If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.
The Head Tilt: Why Your Dog Is Your Best Listener
We’ve all seen it. You say that magic word—"Walk?" or "Treat?"—and your dog’s head instantly snaps to a 45-degree angle. It’s perhaps the single most heart-melting gesture in the animal kingdom, making even the toughest owners turn into puddles of "aww."
But behind that adorable tilt lies a fascinating mix of biology, social intelligence, and a genuine desire to understand us. Here is why our furry friends are actually doing their best impression of a curious detective.
The Quest for Sound Clarity
While dogs can hear frequencies we can’t even imagine, their ability to pinpoint exactly where a sound is coming from is a bit different than ours.
Adjusting the "Antennas": By tilting their head, dogs change the angle at which sound waves enter their ears.
Triangulation: This tiny adjustment allows them to better calculate the distance and location of the voice or high-pitched squeak they just heard.
The Ear Flap Factor: For breeds with floppy ears, the tilt might actually help move the ear flap slightly to open up the ear canal.
Seeing Past the "Muzzle"
A leading theory suggests that the tilt isn't just about hearing—it’s about vision.
If you hold your fist in front of your nose, you’ll get a sense of what a dog with a long snout sees. The muzzle can block the lower half of a human’s face. Since dogs rely heavily on our facial expressions and mouth movements to understand our emotions, they tilt their heads to "peek" around their own noses and get a clearer view of our smiles or pouted lips.
Empathy and Emotional Intelligence
Research published in Animal Cognition suggests that dogs who tilt their heads more frequently may actually be "gifted" learners. These dogs often have a higher capacity for processing human language and associating specific words with objects or actions.
When they tilt their heads, they are likely:
Searching for keywords they recognize.
Analyzing the inflection in your voice (the "happy" tone vs. the "trouble" tone).
Showing active listening, a sign of the deep social bond they share with humans.
The Ultimate "Good Boy" Behavior
At the end of the day, there is also a bit of simple psychology at play: reinforcement. When your dog tilts their head, you likely react with a high-pitched voice, a scratch behind the ears, or a snack. Dogs are masters at training us, too! They know that "the tilt" gets them exactly what they want—your undivided attention.
Fun Fact: While all dogs do it, researchers have found that "gifted" word-learners tilt their heads significantly more often than typical dogs when asked to fetch a specific toy.
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Dog Food and Supplement Recalls
Here are the recent recalls and advisories:
Bonnihill Farms (Fromm Family Foods) - BeefiBowls Beef Recipe gently cooked frozen dog food, 16 oz. chubs for potential plastic contamination
Foodynamics - Freeze Dried Pet Treats for potential Salmonella contamination.
Nature’s Own - Pet Chews Bully Bites Treats for potential Salmonella contamination.
Family Photo of the Day:
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We want to feature your pup!
We want to share your pup with our pack. Email us your favorite doggy pic or video with your pup’s name, and we'll try to feature it as a family photo in one of our upcoming newsletters or on our Facebook page.
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Meme of the day - Instagram: @theblacklabrador_poppy
